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Terms and Conditions
The following Terms & Conditions are applicable on Online Sales:
- We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality.
- Beds Couture not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.
- Beds Couture is an authentic seller which just stocks Original items. The nature of an item is totally subjective to the brand itself. Collection of abayas won’t entertain any claims with respect to the nature of an item where the customer professes to have gotten a replica.
- Beds Couture has the right to decline your order. The acceptance of your order begins with the delivery of an Email confirming the contents of your order and satisfying the record prerequisites.
- Beds Couture does not offer monetary refunds, All items can be exchanged or the customer can get a store credit for the amount in case of any defects.
- Beds Couture will not entertain any complaints regarding color variations, color bleeding and shrinking of a product.
- Delivery charges are variable and depend upon the weight of the consignment for international orders. For local orders we have slabs based on the order value which you can checkout here.
- We have multiple payment gateways like Stripe, Apply Pay, Paypal, Swich and 2checkout. Conversion charges can be applied by the merchant on transactions and the customer has to bear the charges. Collection of abayas will not be held liable in case the conversion charges are applied.
- Beds Couture will contact you via email to inform you about the unavailability of a product in your order. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may get the order cancelled and receive a refund for any products you have paid for but not received.
- We are not going to accept any complaints made after 7 days of the order delivery date for stitching orders.
- Any Stitched product will NOT be entertained for exchange or return.
- There are cases where the stitched suit shown in the catalog image uses extra fabric. Sometimes even up to 2 extra suits. In that case, we try our best to make the most identical design using the single suit you purchased.
- It is a very common practice of Brands to use extra lighting and photo effects during the shoot which results in varying the catalog image from the actual fabric color. In that case, We are not responsible for the change. We can only assure the product’s originality and not the actual color.
- A order can not be cancelled after 45 days of order placement. Similarly, any suit in a stitching order can not be exchanged or replaced after 45 days of the order placement date.
- It may not be necessary that the embellishments shown in the image can be exactly applied to the bedsheet. However, we will try to procure the most identical embellishments available in the market which will be of top quality and finishing.
- Beds Couture has given an option to customers to add supplementary items along with their products, such as pillow case, fitted sheet, flat sheet etc. Since the add-ins are procured based on the requisition of a customer, they are not entitled to exchange, returns or claims.
- In compliance with the tax policies of the government of Pakistan, a 12% GST (General Sales Tax) is applicable on all purchases w.e.f 1st July 2019. Sanaulla will not be held liable for any concerns regarding the GST.
- We are not liable to pay for any customs duties or charges applied by the recipient’s country on the arrival of the shipment. The payment of duties and taxes are the responsibility of the receiver i.e. the person who purchased the goods, not the shipper.
- We will not be held liable for any delays with regards to the shipment of the order. Our shipping timing for order delivery within PAKISTAN is 2-4 working days from the order processing/ launch date. For International Customers the delivery time is between 4 to 7 working days. In case the product is on prebook, we mention the order processing date on the product page. In case if there is a delay in launch, the new order processing date is communicated via email. The delivery time for stitched articles is subjective and is clearly mentioned at the checkout page and order invoice. Also, there can be unexpected delivery delays due to customs clearance. The delay can go up to 4-6 working days.
- We tries its level best to make deliveries in the most reasonable time possible. However order deliveries may be delayed in case of certain unexpected situations; we does not assume any responsibility for delayed deliveries, though it does everything in its power to avoid them. If there are delays from the supplier/brand, we will inform its customers via email about the expected delay and new order processing data.